FESTUS OLUBUSAYO ADEJUYIGBE

Managed after-sales interactions for approximately 194-290 service customers monthly, enhancing satisfaction within Kia service operations.

Coordinated an average of 9 daily service job cards, optimizing communication among customers, technicians, and workshop management.

Prepared detailed service estimates and explained maintenance requirements, ensuring customer understanding of repair recommendations and warranty provisions.

Documented and communicated customer requirements to technical teams, directly supporting efficient workshop planning and execution.

Guided customers through technical service recommendations and maintenance priorities, improving informed decision-making.

Resolved customer concerns promptly and professionally, upholding high service quality standards.

Implemented post-service follow-ups, strengthening customer relationships and elevating overall service experience.

Ensured strict compliance with Kia service procedures, documentation, and operational standards, contributing to quality assurance.

Orchestrated end-to-end after-sales activities for approximately 280-350 monthly customer engagements, ensuring seamless service delivery across diverse automotive brands.

Coordinated an average of 13 daily service job cards, optimizing documentation, workflow visibility, and communication to enhance service cycle efficiency.

Acted as the central liaison between customers, technicians, parts personnel, and workshop teams, streamlining diagnosis and repair planning to accelerate service delivery.

Translated complex technical findings into clear, actionable maintenance and repair recommendations, empowering customers to make informed decisions.

Proactively monitored work-in-progress vehicles and provided timely service updates, significantly improving customer transparency and confidence.

Resolved customer concerns effectively, fostering long-term relationships and contributing to enhanced customer retention.

Promoted preventive maintenance awareness, increasing after-sales service utilization and customer engagement.

Ensured stringent compliance with OEM procedures, workshop safety protocols, and ISO 9001 quality standards, maintaining operational excellence.

Supervised assembly and quality activities involving teams of up to 13 production personnel across critical vehicle assembly operations.

Drove production and quality assurance for the successful assembly of over 2,000 vehicle units across multiple OEM programs, including Kia Rio, Kia Picanto, and Kia Sportage.

Coordinated complex workflow execution across engine mounting, chassis assembly, brake bleeding, electrical installation, and quality inspections.

Supported production planning, scheduling, and quality control, contributing to efficient manufacturing operations.

Trained operators on assembly procedures, quality standards, and safety, improving team proficiency and compliance.

Conducted rigorous inspections, process checks, and quality verification, ensuring 100% compliance with OEM specifications and ISO 9001 standards.

Prepared comprehensive operational reports and performance updates, facilitating informed management review.

Collaborated with cross-functional teams to uphold quality standards and achieve production targets.

Assisted with vehicle servicing, diagnostics, and repairs, contributing to efficient workshop operations.

Provided direct support to technicians on mechanical and electrical repairs, accelerating service turnaround in a high-volume workshop.

Engaged in comprehensive technical training, gaining expertise in automotive systems, diagnostics, and maintenance procedures.

Supported spare parts coordination and tool management, enhancing workshop workflow efficiency.